Questions

Questionsquestions

About Quality

Superstar Jewellery offers a collection of High Quality Jewellery, Each piece is made from the highest grade 925 Sterling Silver , All stones perfectly cut so they give out a beautiful sparkle and are all set in proper secure settings they are not glued in or pushed in .

About the quality Finish of each piece

Each piece of jewellery has a Rhodium plating finish, Rhodium is a member of the platinum group Rhodium completes the process of achieving a brilliantly polished design and is used to strengthen precious white metal such as White Gold or Silver.
About the Cost

Owning a piece of High quality jewellery should not be unattainable this is why we endeavour to keep our prices realistic and affordable .
About Guarantee

We offer exchange or refund Guarantee against any manufacturer’s defects.
About Delivery Guarantee.

We aim to always ensure the availability of all our products. Sometimes however, due to reasons beyond our control, some products or sizes may become temporarily unavailable. If items are not available for a reasonable period we will contact you to advise of the expected delivery date. You will have the option to cancel the order if you feel the delayed delivery does not meet your requirements.

We will endeavour to make items available to you at the price advertised or special’s you received .

How long does it take to receive an order placed online?

Generally it takes 5-10 Business days to receive goods however this may vary in country and regional areas, We intend to process orders immediately and ship out so you can enjoy the convenience of on-line shopping

Returns / Cancellation Policy

We are happy to offer a 30 day exchange or refund period for all orders. If for some reason you are unhappy with the item, items must be in original condition with original packaging and original receipt to be provided. (No exchange of items that show signs of wear and tear)

Refunds and exchanges will be processed on receipt of returned items .

About Ring Size

How do I order a ring in my finger size?

Our ring sizes are in US sizes we stock Size 6, 7, 8, 9, 10 and some sizes in 11

Simply use our ring size chart as a guide Just cut a thin stripe of paper, wrap it around your finger, not to loose so it swivels or to tight so it has no movement mark the paper where it meets and then measure it with a ruler in millimetres Then you can compare it to chart of ring sizes below:
USA Sizes Australian Size Circumference
Millimetres’
6 L-M 50mm
7 O-P 55mm
8 Q-Q1/2 57-58mm
9 R-S1/2 59-60mm
10 T-U1/2 61-62mm
11 V-W1/2 64-65mm
12 Y-Z 66-68mm
Do you have a retail store located anywhere

Superstar Jewellery does not operate in retail locations. This allows us to cut overhead costs and focus exclusively on quality and service – providing you with only high quality products at greater value than high end jewellery store. We understand how important it is for our customers to see and feel jewellery – This is also one of the many great reasons we promote Jewellery parties .

About Hosting a party

Discounts and Rewards

Hosting a party gives you the opportunity to receive greater discounts and free jewellery gifts refer to our Host a party. Our Reputation from many previous guest and host has described Superstar Jewellery Host Rewards Program as very generous, un-complicated and achievable .

How long does a party take

Party’s can take up to 2.5 to 3 hours .

We present a very large collection of jewellery for you and your friends to look , feel and try on .

Hosting a party is very simple as we have everything you need such as flyers , invites , party tips and more , our host package will help you with everything you need , All you need to do is get your friends together for a Fun superstar party , As the host you really get spoiled and your friends also have the opportunity to receive great discounts and prizes .

It really is a fun way to shop and catch up with Friends and Family .

About Party Payment Terms

Paying for your jewellery is very simple you can choose to pay with credit card or cash , payments are due approximately 2 weeks after party or if you need sooner this can be arranged , so for your convenience there is no need to have payment on the day of party .

Credit card payment’s will be processed a few days before delivery date

Career Opportunity

What is the of a role Superstar Jewellery Representative

As a Representative for Superstar Jewellery your profession is to maintain adequate contacts to develop and promote the sale of jewellery through direct selling also known as party Plan

Can anyone become a superstar Jewellery Consultant

As with all business opportunities we need to determine with you if this career direction is right for you. Once you submit your details at Career opportunity page, we will be in contact with you to discuss more about Superstar Jewellery Representative, its unique concept and strategy, to ensure if it is right for you.

About our Current Consultants

The consultants we have at the moment have all gone through an interview process to help them make the right choice from the beginning if they are able to meet the requirements .

What if I want to know more about any of the above or anything not mentioned above and prefer to speak to a person

You can call our Customer Information Line directly on (03) 9747 8466 to speak a representative

Alternatively, you can send us an electronic query to information@superstarjewellery.com.au

You will be contacted by a Customer Service Representative within 48 hours, excluding weekends and public holidays.